Privacy Policy

Our contact details

Name: yphysio

Address: 13 Charteris Road, London, NW6 7EU

Phone Number: 020 7088 8440

E-mail: info@yphysio.com

Our data protection officer is Mark Parkhouse. You can contact him at mark@yphysio.com or via our postal address.

The type of personal information we collect

We currently collect and process the following information:

·       Name(s)

·       Postal address(es)

·       Date of Birth

·       Email(s)

·       Phone number(s)

·       Private insurers Membership number(s)

·       Private insurers Policy number(s)

·       Private insurers Authorisation code(s)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·       Booking appointments

·       Liaising with your GP regarding your care

·       Referring to Third parties (GPs, Consultants, other health professionals) for onward care

·       Billing Private medical insurers

We also receive personal information indirectly, from the following sources in the following scenarios:

·       Via your GP, when referred to yphysio.

·       Via your Specialist, when referred to yphysio. [Add the source of any data collected indirectly and why you collected the personal information]

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Consent. You are able to remove your consent at any time. You can do this by contacting info@yphysio.com

Legal obligation.

Legitimate interest.

How we store your personal information

Your information is securely stored within our electronic patient record software, TM3. TM3 uses UK-based data centres which are accredited with ISO27001 and 90001 certificates to ensure data is protected to the highest possible level.

We keep your patient record data [type of personal information] for [time period]. We will then dispose your information by [explain how you will delete their data].

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at: